« Back to Rackspace Clients

EMS Mobile

Since 2006, Emitac Mobile Solutions LLC (EMS) has been a market leader in the delivery, implementation and support of BlackBerry® solutions in the Middle East, Africa, Europe and Asia. The company is based in Dubai with a presence throughout all the regions. EMS is a wholly owned subsidiary of the Emitac Group, a pioneer in Information Technology formed in the Middle East nearly 40 years ago.

 BlackBerry® smartphones partner
EMS is the strategic channel partner of the Canadian company Research In Motion® (RIM), the designer and manufacturer of the award-winning BlackBerry® smartphones, used by millions of people around the world and the business community’s communications device of choice. RIM® also creates solutions for the worldwide mobile communications market, including the software that allows the BlackBerry smartphone to provide mobile access to email, applications, media and the Internet. EMS is the major reseller of BlackBerry® smartphones in the Middle East, Africa, Eastern Europe and Asia with currently nearly 50 carriers online. Currently, EMS’s customers are government agencies and institutions, businesses, consumers and mobile operators and the business is growing rapidly in these very lucrative and expanding markets.

Service to match quality
Mustafa Rana is the Head of Technical Operations at EMS, “I have been with the company since 2008 when it was relatively small, and one of my first jobs was to ensure that EMS offered levels of service in keeping with the quality of the products. Our mailbox hosting was a key part of everyday business life for our subscribers and it was critical that we offered 100% uptime and availability to them, which is why we chose Rackspace® Hosting as our hosting partner for this essential part of our business communications package.”

Mustafa added, “As the acknowledged market leader in BlackBerry solution deployments in Europe, the Middle East, Africa and Asia, customer care has always been our number one priority. The EMS team provides an incredibly comprehensive offering, including full implementation, engineering, distribution, sales, marketing and technical support services, and this comprehensive is approach mirrored in our choice of hosting partner.”

Reliability and support
tafa said, “When we chose Rackspace as our hosting partner it was with reliability and support in mind, but they have been truly fanatical in the way in which they support our business. It is genuinely true to say that nothing is too much trouble. Their sales teams have been remarkably responsive and regularly go well beyond the norm of any traditional business service provider. Last year we developed a large infrastructure for mobile apps. It required a huge amount of planning and considerable technical expertise to create the right structure that offered high performance but with an economic setup. The Rackspace technical team were able to configure a system for us within a week and at half the budget we had anticipated! We now have a fully functioning apps site with many very satisfied subscribers.”

Extended tech support
Mustafa Rana went on to say, “Dealing with Rackspace is like having an extension to your technical support team; they offer highly knowledgeable advice on new developments, hardware and software solutions and invariably are one step ahead of us if anything looks as if it could be a problem with our sites or servers. The first I will learn of an issue will be when the fact that it has been fixed appears on an email, even before I was aware of the problem! It is incredibly reassuring to have such a brilliant support team at the end of a phone 24/7/365. In fact I would go as far as to say that we have been able to maintain significantly lower staffing levels in our IT support team because of the quality and depth of the Rackspace support offering.”

Crucial to business
Mustafa concluded, “I can certainly recommend Rackspace to any company that is looking for professional hosting services where network uptime and technical support are totally crucial to the success of the business. I am not overstating the facts when I say we simply could not operate our business as successfully as we do without the support provided by Rackspace.”

Hosting partner of choice
Brian Thomson is Managing Director of Rackspace EMEA “EMS has grown dramatically since its launch, and is now one of the foremost business communications specialists in the Middle East serving a wide carrier network. It is highly important to us that Rackspace is recognised as the hosting partner of choice in the region, and we will continue to provide the high levels of customer service and Fanatical Support® that clients such as EMS have come to expect from the world’s most successful hosting company.”
If you would like to learn more about EMS, its customers and the complete range of BlackBerry solution then please visit www.emsmobile.ae. You are also very welcome to browse the website at www.Rackspace.ae where you can use the friendly online chat feature for the latest hosting information. Alternatively, please call us for FREE hosting advice on 8000440578.